WHAT YOU’LL DO
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats.
Multitask while assisting customers…
Maintain a high level of Customer Satisfaction and quality scores
Educate customers on the use of our website and books
WHAT YOU’LL BRING
Customer-centric attitude
Critical thinking and problem-solving skills
Excellent communication skills, both written and verbal
Active listening skills
2+ years of call center experience
2+ years of online customer service chat experience
Ability to multi-task, set priorities and manage time effectively
Excellent Attendance
Experience in the use and application of the most current technologies and products used in the industry
Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats.
Ability to set up and troubleshoot equipment, independently.
A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams.
Ability to work autonomously in a goal-or-paced, self-motivated team environment
Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems.
Bring a positive and respectful attitude every day, while working independently and as a part of a team.
LOCATION
This is a fully remote, work-from-home position based in the state of Texas.
ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity.
WHY YOU’LL LOVE IT HERE
$13.50 – $15.00 per hour (based on experience)
Flexible scheduling
Earn Paid Time Off at Accrual Rate of 15-days per year
6 Paid Holidays per calendar year
Medical & Vision Insurance
Dental Insurance
401(k) Retirement Plan with Employer Match
Company paid STD/LTD
Company paid Life Insurance
Annual bonus incentive
Professional development & growth opportunities
Work with nice, fun people
FREE BOOKS!
POSITION TYPE/EXPECTED HOURS
Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position.
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