Description:
Assist customers who have questions on FMG products (websites and marketing)
Provide accurate and timely customer service by phone and email
Handle complex escalated inquiries from customers
Record and maintain detailed notes about interactions with customers
Report bugs and other issues on platforms to developers
Collaborate and coordinate with internal departments to ensure client satisfaction
Provide feedback to management on customer experience and customer likes/dislikes about FMGs products
Exercise patience, empathy, and understanding on every call and every email
Efficiently solve a ticket backlog with quality information and service
Participate in ongoing training to stay current with our products, services, and industry developments
All other duties as assigned
Requirements:
Excellent communication skills, both verbal and written
Ability to learn quickly and adapt to changing environments
Ability to work proactively individually and… in a team environment
Proficiency and fluency in speaking, understanding, reading, and writing English
Must be able to type 50+ words per minute
Benefits:
Generous paid Holiday schedule
Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP)
Matching 401(k) with immediate full vesting
Employee Events Committee that plans fun in-person and virtual events
On Demand Pay – allows access to a portion of your earned wages prior to the payday with same day deposit
Internet & Gym Reimbursement
Work computer equipment is provided to help you succeed
