Company Overview: American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. With a history spanning over 170 years, American Express continues to be a leader in the financial services industry by delivering exceptional customer service and innovative solutions.
Job Summary: As a… Customer Service Representative at American Express, you will be a key point of contact for customers, delivering top-notch service and support via phone, email, and chat. This is a remote position, allowing you to work from the comfort of your home while providing excellent customer experiences.
Key Responsibilities:
* Handle customer inquiries and complaints with professionalism and efficiency.
* Provide detailed information regarding products and services.
* Assist customers in managing their accounts and resolving any issues.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with team members to improve customer service processes.
* Achieve performance targets and contribute to team goals.
Required Skills and Qualifications:
* High school diploma or equivalent; a college degree is a plus.
* Minimum of 2 years of customer service experience.
* Excellent communication and interpersonal skills.
* Proficiency in using computers and navigating various software applications.
* Strong problem-solving abilities and attention to detail.
* Ability to work independently in a remote environment.
Experience:
* Proven experience in a customer service role, preferably in the financial services sector.
* Experience with remote work is advantageous.
Working Hours:
* Full-time position with flexible hours.
* Must be available to work some evenings, weekends, and holidays as needed.
Knowledge, Skills, and Abilities:
* Knowledge of American Express products and services.
* Familiarity with CRM systems and practices.
* Ability to handle high-stress situations calmly and effectively.
* Strong organizational skills and the ability to multitask.
Benefits:
* Competitive salary and performance-based incentives.
* Comprehensive health, dental, and vision insurance.
* Retirement savings plan with company match.
* Paid time off and holidays.
* Employee wellness programs.
* Opportunities for professional development and career advancement.
Why Join American Express:
* Be part of a globally recognized brand known for excellence and innovation.
* Work in a supportive, inclusive, and dynamic environment.
* Enjoy the flexibility and convenience of a remote position.
* Access to extensive training and development resources.
* Make a meaningful impact by helping customers achieve their financial goals.
How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role
