**Overview:**
Join our award-winning customer service organization and revolutionize the pet industry with Chewy! As a Customer Service Representative, you’ll engage with customers, research and problem-solve, and operate with empathy and kindness to deliver exceptional experiences. **Responsibilities:**
Engage directly with customers to resolve issues, answer questions, and provide… recommendations
Research and problem-solve to determine appropriate solutions for customers
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members
Engage with teammates and contribute to a customer-centric culture of collaboration
Perform tasks in a fast-paced environment with excellent communication and multi-tasking skills
*Qualifications:**
2 years of customer service experience
Excellent communication skills (written, verbal, and listening) in a written assessment
Ability to multi-task, adapt to change, and perform well in a fast-paced environment
Proficiency in using computers for data entry, navigation, and internet search
Ability to maintain confidentiality and secure sensitive information
High school diploma or equivalent
Must pass a background check
Ability to work remotely with a reliable internet connection and webcam
*Benefits:**
Competitive wage of $15.50/hour
Opportunities to learn and develop skills
Flexible scheduling with shift flexibility and overtime opportunities
Comprehensive benefits package including medical, dental, and 401k
Support and resources for growth and development
Recognition and rewards for outstanding performance
Commitment to equal opportunity and diversity and inclusion
