Description:
The Customer Service Representative supports Sensaria & our Great Big Canvas (GBC) & Canvas on Demand (COD)business, which creates custom wall art from digital images.
The Customer Service team is responsible for providing outstanding customer service to our customers via email, live chat, and telephone.
This position provides information to customers about the status of their orders, implements requested changes, and works with the internal team to find solutions to one-off challenges should they arise.
Additional time spent cross-functionally in a support role to either sales or marketing teams.
Requirements:
High School diploma/GED or equivalent experience required
College degree preferred
3+ years of Customer Service experience including knowledge of customer service principles and best practices
Proficiency in Microsoft 365 (Outlook, Microsoft Excel, Word, PowerPoint)
Zendesk experience a plus
Confident ability to express yourself clearly and professionally in written and verbal form
Acute attention to detail and accuracy
Excellent listening skills
Flexibility in prioritization in a fast-paced environment
Must be self-motivated and be able to work independently
Ability to work in a fast-paced, high demand work environment
Problem-solving capabilities & resolution focused
Knowledge about photography or digital art is a plus
Technical or computer support or call center experience preferred
Strategic thinking and project management ability to lead large account integrations and product additions
Proven ability to act independently, exercise judgment and influence people to take appropriate actions
Highly analytical & data driven with the ability to pull data from various sources, organize, interpret, and use that data to drive effective solutions in a timely manner
Ability to effectively present information and respond to questions from customers or other departments
Ability to add, subtract, multiply, and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and apply concepts of basic algebra
Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form
Benefits:
Competitive compensation package
Vacation days
Sick days
Paid holidays
Paid floating holiday of your choice
Paid maternity & paternity leave
Medical, Dental, Vision
401K
STD, LTD
Optional Life insurance
Opportunities for professional development
