eCommerce Customer Service & Sales Representative
Description
B&H Industrial is a family-owned, third-generation industrial supply company founded in 1976. We seek an additional and exceptional Customer Service/Sales Representative to join our team!
Job Description:
B&H seeks exceptional customer service to ensure customer satisfaction and maintain a positive relationship with our clients. To be successful in this role, you need to be highly organized and detail-oriented, an excellent time manager, and be able to handle high-volume calls and emails in a consistently friendly and efficient manner.
Main Job Duties:
Manage and assign emails
Process invoices from suppliers
Deliver customer invoices
Receive payments from customers and run credit card transactions
Enter tracking numbers into ERP and eCommerce websites
Manage high-volume phone calls from customers and vendors
Provide verbal and email quotes to customers
Communicate with vendors to confirm price and availability
Process orders with vendors and confirm order acknowledgments
Keep track of backorders and follow up with vendors and customers with ship dates
Prepare and reconcile monthly payments to vendors
Keep track of past-due invoices
Skills:
Excellent verbal, written, and typing skills
Highly detail-oriented
Proactive work ethic and communication
High-level organizational skills
Friendly and patient demeanor in a fast-paced environment
Proficient in Microsoft Office
Experience with eCommerce software
Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
Ability to maintain confidential financial documentation
Require minimal supervision to complete work and meet deadlines
Requirements:
E-commerce/Support & Sales: 3 years (Required)
A reliable and fast internet connection is required for this position.
We offer two weeks of paid time off, plus all major holidays, one-hour paid lunch, annual raises, and annual bonuses.
Benefits:
Health Insurance
401(k) matching
Paid time off
Parental leave
Work from home
Equipment provided
B&H is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.
Salary
$22 – $24 per hour
