Job description
Fast track your Career while working from the comfort and convenience of your home.
TSD Global is accepting applications for Work From Home Call Center Representatives.
The work is exciting – and we make it fun! You will be continuing subscriptions and trials to existing customers all from the comfort of your home!
We also have a monthly stipend incurred by internet services and other utilities.
We offer:
Competitive hourly wages and up to an additional $736 per month commission opportunities
Two base hourly pay raises during the first year of employment
Limited Full-Time Opportunities Available
100% Paid Virtual Training. No on-site Training is needed!
Advancement opportunities in virtual leadership, training, quality, and workforce management roles
No Cold Calling
401k Plan
Medical, Dental, and Vision Insurance after only 90 days for Full Time
Free Satellite Radio service perks
$22 monthly internet stipend for those who qualify
Specific Job Responsibilities
Contact existing customers on behalf of SiriusXM Satellite Radio.
Upgrade or resubscribe their services utilizing state-of-the-art technology and client relationship management systems
Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
Deliver productivity results (contacts/hour, sales per hour, accuracy) that meet client performance objectives.
Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
Adhere to operational processes, PCI compliance, client standards, and program standards.
Requirements:
Must be a North Carolina Resident
Private and secure workspace at home free from background noise or distractions
Sales, Call Center, Upselling, Retail Sales, or Customer Service Experience are highly preferred
Professional vocabulary
Excellent communication skills both oral and written
Assertive, quick thinking
Excellent schedule adherence and attendance
Prior work-from-home call center experience is a plus!
Good computer skills
Technical Requirements:
Must provide your own Computer or Laptop
Internet Connection – Direct wired connection: Minimum of 25 Mbps download and 10mbps upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, and mobile broadband connections)
Windows 10 Desktop or laptop current on all security updates
High-quality noise-canceling wired USB headset
Dual Screen Set-up a separate 19 monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
Webcam
Free space 5 GB
Processor speed Dual Core @3 GHz or better OR Quad Core @2GHz or better
RAM Required 8 GB
Anti-Virus Full versions of Windows Defender or Essentials
Job Type: Full-time
Pay: From $10.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Vision insurance
Work from home
Shift:
Day shift
Evening shift
Work Location: Remote
