Position Overview: We are seeking a motivated and friendly Customer Service / Warehouse Associate to join our team. The ideal candidate will be the first point of contact for our customers, providing assistance with inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities…
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products and services.
Assist customers with order placements, returns, and exchanges.
Resolve customer complaints and issues effectively and efficiently.
Maintain customer records and update information in the database.
Collaborate with other departments to ensure customer satisfaction.
Stay informed about product updates, promotions, and company policies.
Participate in training and development sessions to enhance skills.
Perform order picking and packing tasks accurately and efficiently
Operate warehouse equipment including forklift for materials handling
Fabricate and build products according to specifications
Maintain a clean and organized work environment following guidelines
Qualifications:
High school diploma or equivalent; further education is a plus.
Previous experience in customer service or a related field is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficient in using customer service software and Microsoft Office Suite.
Ability to work in a fast-paced environment and handle multiple tasks.
Positive attitude and a passion for helping customers.
Full-time, 40 hours a week, direct deposit paid weekly, up to $24 an hour depending on experience. For more details please call Katie or Jho-Anne at our Basalt office at 970-963-2647
Job Type: Full-time
Pay: $21.00 – $24.00 per hour
Expected hours: 40 per week
Benefits:
Health insurance
On-the-job training
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
No weekends
Application Question(s):
Are you aware this position is on-site? Do you currently live within the work area?
Experience:
Customer service: 1 year (Preferred)
Location:
Basalt, CO (Preferred)
Ability to Commute:
Basalt, CO (Preferred)
Ability to Relocate:
Basalt, CO: Relocate before starting work (Required)
Work Location: In person