? * Customer Services Representative – (Remote)**
? *Job Category****:** Corporate **Requisition Number****:** CUSTO04725 Showing 1 location **Job Details**
? *Description…
This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services.
? *ESSENTIAL RESPONSIBILITIES:**
? Excellent communication skills verbal and written
? Demonstrate proficiency in Microsoft Office products and Internet navigation
? Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
? Ability to provide outstanding customer service
? Ability to deescalate and remain positive in all situations with difficult customers.
? Take patient demographics and other patient information as needed.
? Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution
? Reviewing patient bills for accuracy and completeness, and obtaining any missing information.
? Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines.
? Complete and mail necessary patient statements and return mail in a timely manner
? Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.
? Answer all phone calls within 2 minutes of the call hitting the system.
? Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day
? Attend in-services, seminars and webinars for additional education and performance improvement.
? Regular and reliable attendance required.
? *Education/Experience:**
? High school diploma or equivalent required
? 1 year experience in customer service and/or call center industry or equivalent combination of education and experience
? Customer Service Basics or equivalent training preferred.
? *Work Location & Hours:**
? *Fully Remote**
? ****Must be able to work 10:30 7 pm (CST)*****
? *Successful candidates will pass a background check and drug screen.**
? *We are an equal opportunity employer.**
? *Qualifications**
? *Skills**
? *Behaviors**
? *:**
? *Motivations**
? *:**
? *Education**
? *Required**
High School or better.
? *Experience**
? *Licenses & Certifications