Description:
Manage all post-sales activities for Vercels Digital Success customers through touch points that require product knowledge, planning, project management, and the ability to quickly build rapport.
Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
Leverage high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses.
Develop, test, and iterate on scaled playbooks and engagement strategies.
Analyze customer data to create and execute engagement strategies within your customer portfolio.
Proactively identify and flag churn risk and work proactively with other account team members to mitigate.
Partner with Account Executives, Customer Success Engineers, and Technical Consultants to provide effective customer engagements.
Advocate for the customer by identifying customer trends and providing internal… feedback on how Vercel can better serve our customers.
Requirements:
1-2 years CSM or Customer Specialist experience in high-growth SaaS industry preferred.
Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js.
Significant level of comfort interacting with a high volume of customers across a variety of mediums (phone, email, webinars).
Strong initiative and positive attitude.
Strong communication and writing skills.
Strong collaboration mindset and capabilities.
Comfortable with asynchronous work.
Can navigate through ambiguity as we continue to build and refine the digital customer success segment.
Benefits:
Great compensation package and stock options.
Inclusive Healthcare Package.
Learn and Grow – we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off – Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
Remote Friendly – Work with teammates from different time zones across the globe.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed