Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good. We are committed to helping our colleagues achieve success while fostering an inclusive and collaborative culture where every voice is valued. The Customer Success Specialist position involves managing and growing a portfolio with an annual air volume of up to $900k. The candidate will implement… innovative account management strategies focusing on increasing profitability and strengthening client relationships.
Company Culture and Environment
At Amex GBT, we prioritize collaboration and inclusivity. We value diverse perspectives and encourage all employees to contribute their ideas and insights. Our culture emphasizes the importance of work-life balance and personal well-being.
Career Growth and Development Opportunities
We offer various opportunities for professional development, including access to over 20,000 courses on our learning platform and leadership training. Employees are encouraged to grow within the company, with internal candidates receiving priority for new job openings.
Detailed Benefits and Perks
Flexible benefits tailored to each country
Health and welfare insurance plans
Retirement programs
Parental leave and adoption assistance
Travel perks from major travel providers
Wellbeing resources to support mental and emotional health
Opportunities to connect with colleagues through global Inclusion Groups
Compensation and Benefits
The US national annual base salary range for this position is from (46,000 to )93,000. Actual base salary will depend on factors such as the scope of the role and the candidates experience. In addition to base salary, this role may be eligible for an annual Performance-Based Incentive and other incentive programs based on company performance.
Why you should apply for this position today
This role offers a unique opportunity to work in an inspiring environment, contribute to meaningful projects, and build strong relationships with clients in the travel industry.
Skills
3-5 years of experience in the travel industry
Exceptional relationship management and consultative skills
Strong understanding of the external market and Amex GBTs value proposition
Innovative problem-solving and decision-making skills
Strong negotiation skills and the ability to handle objections
Excellent prioritization and planning abilities
Responsibilities
Grow client revenue through relationship management
Drive growth and develop client-focused solutions
Identify and deliver solutions that add value
Lead sales efforts for multiple revenue streams
Understand key business drivers and organizational culture
Research the marketplace to highlight Amex GBTs value
Create pricing strategies and manage client P&L
Conduct client business planning and reviews
Qualifications
Proven success in consultative selling
Demonstrated success in increasing client profitability
High motivation for success and performance
Ability to learn and articulate key product and value services
Education Requirements
Bachelors degree in a related field preferred
Education Requirements Credential Category
Bachelors degree
Experience Requirements
3-5 years of relevant experience in the travel industry
Why work in Helena, MT
Helena offers a unique blend of rich history, outdoor recreation, and vibrant community life. Known for its beautiful scenery and access to nature, Helena provides a balanced lifestyle that supports both personal and professional growth