Pitsco Education values industry-leading customer service. We are looking for a customer-centric Customer Support Associate to join our team who shares this vision. This position is responsible for supporting all components of the order process from quote and order placement to shipment and post-delivery needs. This is achieved through interacting with customers through a variety of… communications mediums and settings. These tasks are accomplished by performing the following duties.
Essential Duties and Responsibilities (other duties may be assigned):
Interacting with customers in a polite and professional manner via incoming and outgoing phone calls, email, chat (text and video), face-to-face communication, and other channels as assigned
Supporting all components of the order process including order entry, return process, and customer inquiries
Analyzing information received from the customer and exercising independent problem-solving to deliver successful resolutions
Representing Pitsco during meetings and potentially at conventions/exhibits/events as requested
Continually obtaining and retaining product knowledge to support customer needs
Preparing various information and reports as requested
Assisting in various departmental projects as requested
Qualifications/Requirements:
High school diploma or equivalent is required
Previous customer-facing experience is preferred but not required
Outstanding written and verbal communication skills
Excellent organizational skills and ability to adhere to processes and procedures
Successful in working both within a team and/or independently
Problem solver with great customer service attitude
Accuracy with a high level of attention to detail while managing multiple tasks
Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages
Confident using a variety of computer applications
Ability to be physically mobile with reasonable accommodation including ability to walk, balance, kneel, crouch, reach, stand, and stoop
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Work Location: In person