Remote – Indiana
Who we are…
At Combined Curiosity, we believe it’s our moral imperative to provide customers with the best virtual, hobby-learning experiences possible. We rely heavily on our Student Success team to ensure that our students are given the resources they require for success in their learning journey.
Were looking to hire someone who is energized by helping people learn new skills, enthusiastic about personal growth, and skilled at identifying the root cause of problems. If you’re deeply passionate about serving the needs of learners and you love a continual challenge, Combined Curiosity’s Customer Support Team could be the right place for you.
You might not have heard of us yet.
Combined Curiosity is an innovative portfolio of aspirational online learning brands that make learning a new hobby easy, accessible and fun. Our mission is to create the best learning experiences for people to explore what theyre curious about.
At the start of 2020, we had 4 employees and 1 brand. Today we have 23 employees and 3 brands. And we’re not stopping there!
Our team and our tech continues to grow stronger by the day. We expect nothing but the best from ourselves and our brands because we want the best for our students. You may not have heard of us yet – thats on purpose – but we have every intention of being the name in aspirational e-learning.
Get excited!
As one of Combined Curiositys Customer Support Representatives, you can
Assist students across the globe as they tackle the road blocks that stop them from pursuing their dreams.
Serve customers across multiple brands and hobby categories… This means that you’ll learn constantly and be continually exposed to new information!
Investigate, identify, and implement strategies for improving the student experience across all of our brands.
Enact change! This is not just a “do as instructed” role. You have the ability to help create processes, build brands and make decisions to impact our students.
Interested? Heres what you need to know
Role Responsibilities
Provide exceptional customer service for issues and inquiries from students through chat, e-mail, and phone
Guide students through the enrollment, onboarding, up-sell, and return/refund process
Multitask and problem solve efficiently across technological platforms
Troubleshoot issues and communicate potential solutions with customers and internal teams as needed
Collaborate with other Support Representatives to expand the support experience for each of our brands
Assist in transitioning all new brand information in to the Combined Curiosity template and system
And more…
Candidate Qualifications
Customer-first mentality
1-2 years of customer support experience, preferably in the technology space
Exceptional communication skills and an innate ability to encourage even the most frustrated and confused customer
Ability to motivate customers and encourage them deeper into their hobby through coaching and upselling
Proven ability and willingness to problem solve at a systemic level
Access to high-speed internet & ability to meet with coworkers via video chat
Benefits & Basics
Location: Remote. While our current team remains largely remote, the majority of the companys employees work on-site in Indianapolis and the support team occasionally gathers here as well for training and community events. Applicants for this role should reside in Indiana.
Current shift availability: Monday-Thursday 2pm-8pm + Friday 2pm-5:30pm EST. Holiday coverage and occasional weekend shifts required
$16+ per hour based on experience
Win-back Incentive Program
Free Access to all of our brands curricula (piano lessons, painting classes, etc.)
Our Core Values
No BS. We > Me. Think in bets. Build with joy.
We want to get to know you!
Connect with us on LinkedIn. Send us your resume. Shoot us a message. Why are you right for our team? Our aim is to process applicants within 20 days. We dare you to put us to the test