**Customer Support Representative (Remote) at FedEx Work From Home Job**
*Job Summary:**
**Job Type:** Full-time
**Salary:** Competitive, based on experience
**Working Hours:** Flexible schedule with core hours
**Company:** FedEx
**Location:** Remote
**Benefits:** Health insurance, dental coverage, paid training, paid vacations, retirement plan
### Description
FedEx is seeking enthusiastic and customer-oriented individuals to join our team as Customer Support Representatives. This remote position offers the opportunity to work from the comfort of your home while providing exceptional service to our valued customers. As a Customer Support Representative, you will be the first point of contact for customers, helping them with inquiries, resolving issues, and ensuring a seamless delivery experience.
In this role, you will engage with customers through various channels, including phone, email, and chat, to deliver solutions and support. We value our employees and offer a flexible working schedule to accommodate your needs while maintaining a strong focus on customer satisfaction. FedEx is an industry leader known for its commitment to innovation, efficiency, and exceptional service.
### Requirements
Proficiency in English with excellent communication skills
Strong problem-solving abilities and attention to detail
Ability to work independently and manage time efficiently
Access to a reliable internet connection and a quiet workspace
Customer service experience preferred, but not essential
Basic computer skills and familiarity with CRM systems
Availability to work flexible hours, including some weekends and holidays
### Responsibilities
Respond to customer inquiries promptly and professionally via phone, email, and chat
Resolve customer issues and complaints with patience and empathy
Provide accurate information regarding FedEx services, policies, and procedures
Collaborate with team members and other departments to ensure customer satisfaction
Maintain detailed and accurate customer records in CRM software
Continuously update knowledge of FedEx products and services
Participate in training sessions and team meetings to enhance service delivery
### Benefits
Comprehensive health and dental insurance plans
Paid training programs to develop your skills
Generous paid time off and vacation days
Retirement savings plan with company contribution
Opportunities for career advancement within FedEx
Employee discounts on FedEx services and partner products
Supportive and inclusive work environment
### Educational Qualifications
High school diploma or equivalent required
Additional certifications in customer service or related fields are a plus
### Experience
Prior experience in customer support or a related field is preferred but not mandatory
### Company Overview
FedEx is a global leader in the logistics and transportation industry, renowned for its innovative solutions and commitment to customer satisfaction. With a focus on delivering excellence, FedEx connects people and businesses worldwide, offering a comprehensive range of services to meet diverse needs. Our dedication to creating a positive impact extends beyond our services to include our employees, fostering a culture of growth, inclusivity, and well-being. Join FedEx and be part of a team that values your contributions and supports your professional journey.
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