? This is a remote position that can be performed in the following states: TX, UT, KS, OK, GA, NC, IN, PA, SC, LA, TN, AL, KY, MS, OH, MI, NV, FL, MO, AK, OR*
VXI is hiring immediately for Work at Home Customer Service Representatives…
If you want a job that you can build into a career and have opportunity for growth as well as stability, then VX is a place you want to be. We are looking for work-at-home Customer Care Representatives to join our team!
As Customer Service Representative, you will be assisting callers with scheduling transportation to and from appointments, medical, pharmacy, etc. Administers non-emergent medical transportation benefits for members.
Work-at-Home Customer Care Representative Qualifications:
? Excellent written and verbal language skills in English (required)
? Demonstrates a passion for outstanding customer focus
? HS Diploma / GED
? Six Months contact center experience or customer service experience with heavy phone volume and data entry preferred
? Adept at navigating ambiguous customer situations
? Routinely demonstrates listening skills and is attentive to customer needs
? Skilled at customer engagement
? Maintains composure across a variety of customer and peer interactions
? Embodies approachability with peers and customers alike
? Delivered consistent results in previous roles
? Ability to multi-task and navigate multiple, different work streams and tools
? Ability to work independently with limited supervision
? Exhibits patience during complex customer issues
? Willingness and ability to appear on live video with co-workers
? Ability to type in excess of 45 WPM with 95% accuracy
? Willing and able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.
Additional Requirements
Is being a Work-at-Home Customer Care Representative a great fit for you? Consider the following requirements
? You must have a private workspace in your house with a door, where ambient noise can be minimized during work hours.
? You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment.
? You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream
? You are a self-starter who is comfortable in an environment remote from co-workers and managers
Work-at-Home Customer Care Representative Benefits:
? Full Health Insurance (Medical, Dental, & Vision)
? Fun Work Environment
? Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
? Cell phone benefits for employees – $25/month per line for unlimited phone, text and data. restriction may apply
? Referral for Life Program ?- Referee receives a residual bonus every pay period for you and your referral.
? TV programs employee discounts ? If applicable, employees receive TV program at an employee discounted rate.
Job Type: Full-time
Pay: From $14.50 per hour
Experience level:
? Under 1 year
Work setting:
? Remote
COVID-19 considerations:
Work Location: Remote