If youre passionate about technology and customer support, can back our content strategy, and execute with a minimal amount of hand holding then wed love to have a conversation with you. Were looking for a customer support specialist that loves interacting with our customers.
The job
Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues. The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.
Youll own and be responsible for:
Support and engage with KeyCDN users.
Provide fast, accurate and personalized communication to our customers.
Primarily focused on content, customer success, community relations, and sponsoring.
Maintain our knowledge base to improve the accuracy of the support we provide to customers.
What skills and experience were looking for
Bachelors degree or higher… ideally in information technology, communication, or marketing.
A strong practical understanding of web technologies (e.g. HTML, WordPress, and web frameworks).
The experience and ability to create high quality content for multiple channels.
Native English speaking (preferably located in North America or Europe).
What we absolutely need in a candidate
Willingness to roll up your sleeves We have a small (but rapidly growing) operation, so this isnt a role for professional managers.
Passion for learning new things We hit a relatively broad base of skillsets in our work, so if you just want to focus on the one thing you do well then this may not be the position for you. Ideally youll be able to teach us things as well.
Value Evidence over opinion At KeyCDN its far less important to be right than it is to get it right.
Genuine enthusiasm for the problems were solving Life is too short to do anything that youre not excited about.
No recruiters or agencies