About the position
The Customer Support Specialist at Teleperformance USA is responsible for providing exceptional customer service by addressing inquiries, issues, and concerns from customers. This role emphasizes innovative problem-solving and effective communication, ensuring that customer needs are met promptly and efficiently. The position is based on-site in North Lauderdale, Florida, and offers opportunities for personal and professional growth within a supportive and inclusive work environment.
Responsibilities
Handle and carefully respond to all customer inquiries
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Provide excellent customer service through active listening
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Work with confidential customer information and treat it sensitively
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Aim to resolve issues on the first call by being proactive
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Appropriately communicate with customers
Requirements
Proficient in Spanish and English
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6 months customer service experience minimum
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Over 18 years of age
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Ability to type 25 wpm
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High School Graduate or GED
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Comfort with desktop computer system
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Proven oral & written communication skills
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Logical problem-solving skills
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Availability to work various shifts
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Ability to use Windows operating systems
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Organization and work prioritization skills
Nice-to-haves
Benefits
Paid Training
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Competitive Wages
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Full Benefits (Medical, Dental, Vision, 401k and more)
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Paid Time Off
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Employee wellness and engagement programs
