Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Company Culture and Environment
The culture at Thedigitalheadhunter emphasizes teamwork, customer satisfaction, and a critical thinking approach to problem-solving. We foster a supportive environment where associates are encouraged to develop their skills and provide exceptional service to our valued customers.
Career Growth and Development Opportunities
This position provides opportunities for professional development through hands-on experience in customer service and technical problem resolution, which could lead to advancement in roles within the company.
Detailed Benefits and Perks
Flexible scheduling options
Comprehensive training programs
Supportive team environment
Compensation and Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Retirement savings plan with company matching
Why you should apply for this position today
By applying for this position, you will have the chance to be part of a dynamic team that values your contributions and provides the opportunity to make a positive impact on customer satisfaction and product support.
Skills
Strong communication skills, both verbal and written
Technical troubleshooting abilities
Ability to think critically and resolve customer inquiries
Experience with live chat and email support is a plus
Responsibilities
Answer incoming chats and emails from customers
Assist customers with troubleshooting and servicing covered products
Identify customer needs and provide appropriate solutions
Maintain a high level of customer satisfaction through effective communication
Qualifications
Previous experience in customer service or related fields
Strong technical aptitude and problem-solving skills
Ability to work efficiently in a fast-paced environment
Education Requirements
High School Diploma or equivalent
Education Requirements Credential Category
High School Diploma
Experience Requirements
Prior experience in a customer service role preferred
Experience with technical support is a plus
Why work in Creve Coeur, MO
Creve Coeur offers a vibrant community with a blend of urban and suburban living. The area is home to various amenities, including parks, shopping centers, and dining options, making it an attractive location for work-life balance. Additionally, the local job market is strong, providing ample opportunities for career growth and professional development.