Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Company Culture and Environment
The company promotes a dynamic work environment where collaboration and customer service are valued. Team members are encouraged to engage proactively with customers to enhance their experience.
Career Growth and Development Opportunities
This role provides opportunities for professional growth through hands-on experience in customer service and technical support, positioning individuals for future advancement within the organization.
Detailed Benefits and Perks
Opportunities for performance-based bonuses
Supportive team environment
Training and development resources available
Compensation and Benefits
Competitive salary based on experience
Health insurance coverage
Paid time off and vacation policies
Retirement savings plan options
Why you should apply for this position today
Joining our team means becoming part of a company dedicated to customer satisfaction and technical excellence. You will have the opportunity to develop your skills while contributing to meaningful customer interactions.
Skills
Strong communication skills, both verbal and written
Technical troubleshooting abilities
Ability to handle multiple chats and emails efficiently
Customer service orientation and empathy
Responsibilities
Respond to incoming chats and emails from customers
Assist customers in troubleshooting and servicing covered products
Identify customer needs and provide appropriate solutions
Maintain accurate records of customer interactions
Qualifications
Previous experience in customer service or technical support is a plus
Strong critical thinking and problem-solving skills
Ability to work independently and as part of a team
Education Requirements
High school diploma or equivalent
Education Requirements Credential Category
High School Diploma
Experience Requirements
No specific experience required, but prior customer service experience is beneficial.
Why work in Creve Coeur, MO
Creve Coeur, MO offers a suburban lifestyle with easy access to urban amenities. The area is known for its strong community feel, excellent schools, and diverse dining options, making it an appealing place for both work and life.