KNOWLEDGE
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and… transcription, designing forms, and other office procedures and terminology.
English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers – Knowledge of computer software, including applications and programming.
SKILLS
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking – Talking to others to convey information effectively.
Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Mathematics – Using mathematics to solve problems.
Time Management – Managing one’s own time and the time of others.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Written Expression – The ability to communicate information and ideas in writing so others will understand.
Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
ABILITIES
Originality – The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
KNOWLEDGE
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers – Knowledge of computer software, including applications and programming.
SKILLS
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking – Talking to others to convey information effectively.
Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Mathematics – Using mathematics to solve problems.
Time Management – Managing one’s own time and the time of others.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Written Expression – The ability to communicate information and ideas in writing so others will understand.
Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
ABILITIES
Originality – The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences