Join Our Team as a Contact Center Representative!
Are you passionate about delivering exceptional customer service and creating a positive experience for patients? Do you excel at managing calls, scheduling appointments, and providing clear information? Smile Avenue Family Dentistry is looking for a Contact Center Representative who can be the first point of contact for our patients, ensuring they receive the best care and attention possible.
About Us:
At Smile Avenue Family Dentistry, we are changing the way people feel about going to the dentist. We believe in compassion, transparency, and making a positive impact in our community. As part of our dedicated team, youll be the heart of our communication hub, ensuring a smooth and pleasant experience for all patients.
What Youll Do:
As a Contact Center Representative, you will:
Manage Incoming Calls: Answer all inbound calls with a positive and professional attitude, ensuring patients feel welcomed and informed.
Schedule Appointments: Book appointments efficiently and ensure proper coordination with dental teams.
Handle Patient Inquiries: Address patient questions about services, insurance, and procedures, providing clear and accurate information.
Follow-Up with Patients: Conduct follow-up calls to confirm appointments and provide post-visit instructions as needed.
Record Keeping: Update patient information in the system accurately after every call.
Problem Solving: Escalate concerns when necessary and ensure that patients needs are addressed promptly.
What Makes You a Great Fit:
Strong Communicator: You have excellent communication skills, are friendly, and always listen attentively to patient needs.
Organized: You can handle multiple tasks efficiently, especially in a fast-paced environment.
Customer Service Minded: Youre passionate about providing exceptional service and resolving issues in a timely manner.
Detail-Oriented: You ensure all patient information is accurate and up-to-date.
Team Player: You thrive in a collaborative environment, working closely with the front office and dental teams.
Why Smile Avenue?
Supportive Work Environment: We believe in fostering a friendly, supportive, and inclusive workplace where every team member contributes to our success.
Professional Growth: Youll have opportunities for continuous learning and development, ensuring that you stay at the top of your game.
Impactful Work: Youll be a vital part of creating a positive dental experience for our patients, improving their lives one smile at a time.
Success Looks Like:
A high standard of patient communication and satisfaction.
Smooth and efficient appointment scheduling that meets both patient and clinic needs.
A responsive, supportive, and professional call center team that upholds Smile Avenue Family Dentistrys values.
Ready to Take the Next Step?
If youre ready to join a thriving team, apply today and help Smile Avenue Family Dentistry continue to make a differenceone smile at a time!
Job Type: Full-time
Pay: $17.00 – $19.00 per hour
Benefits:
Employee discount
Health insurance
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
Experience:
Bilingual: 1 year (Required)
Dental terminology: 1 year (Required)
Open Dental: 1 year (Required)
Ability to Relocate:
Cypress, TX 77433: Relocate before starting work (Required)
Work Location: In person
