Patient Communication:
Experience:
Saminity is a managed service firm focused on implementing effective strategies to improve business operations. A part of this service includes pairing our clients with fantastic and eager employees. And, providing a marketplace for employees to grow their skills and tap into new markets through cross training.
This position will be remote, but you must have 3+ years of experience working with Dentrix and in a Dental Office. Candidate must reside in Georgia and required to work traditional office hours.
Position Type: Full-Time (40 hours/week)
Schedule: Monday through Friday
Overview:
We are seeking an experienced and detail-oriented Virtual Dental Receptionist to join our team. As the first point of contact for our patients, you will play a vital role in delivering exceptional service while handling various administrative tasks remotely. The ideal candidate has 3-5 years of experience in a dental office setting, possesses a thorough understanding of dental procedures and insurance, and thrives in a fast-paced environment.
Responsibilities:
Answer and manage incoming calls, emails, and messages with professionalism and a welcoming tone.
Schedule, reschedule, and confirm patient appointments, ensuring efficient calendar management.
Educate patients on available services, procedures, and office policies.
Administrative Duties:
Accurately maintain and update patient records using dental management software.
Verify insurance eligibility, benefits, and claims, and assist patients with insurance-related questions.
Process patient forms, referrals, and other necessary documentation.
Address billing inquiries and process payments as needed.
Coordination and Support:
Work closely with the dental team to ensure smooth daily operations and patient flow.
Provide follow-up reminders for ongoing treatments, exams, and preventive care.
Resolve patient concerns promptly and escalate complex issues to the appropriate team member.
Qualifications:
3-5 years of experience as a dental receptionist, scheduler, or similar role.
Comprehensive knowledge of dental terminology, procedures, and insurance processes.
Skills:
Proficient in dental management software (e.g., Dentrix, Eaglesoft, Open Dental) and Microsoft Office Suite.
Strong verbal and written communication skills.
Outstanding organizational, multitasking, and problem-solving abilities.
Technical Requirements:
Reliable high-speed internet and a secure, quiet workspace.
Computer or laptop with webcam and audio capabilities.
Key Competencies:
Friendly, empathetic, and patient-focused demeanor.
High level of professionalism and confidentiality (adherence to HIPAA guidelines).
Ability to prioritize tasks and maintain accuracy under pressure.
Benefits:
Competitive hourly pay based on experience.
Flexible remote work environment.
Professional development opportunities, including software training and continued education support.
Selected applicants will be invited to complete a pre-screening assessment will be required for this position.
Job Type: Full-time
Pay: $16.00 – $18.00 per hour
Schedule:
8 hour shift
Day shift
Monday to Friday
No weekends
Work Location: Remote
