Balance of Nature is a whole food supplement company thats changing the world, one life at a time.
We are looking for a Digital Chat/Ticket Agent to resolve any chats and tickets from our customers in a timely manner. This should result in happy and recurring customers. This position is remote, however, you will need to attend a Full-time training in Saint George, Utah for 4 weeks before you can work remotely.
What you will do:
Respond to new customers in a timely manner, answering questions about the company, our products, website, handouts, and other health information
Send possible leads to the New Sales Team
Assist in setting up new Preferred Customer accounts online upon request from the customer
Send tickets to the correct departments
Support the New Sales team by contacting customers and resolving their concerns as needed
Support customers in placing their first order
Successfully train and drill with the Digital New Sales Manager to perform to ones highest potential
Attend all local staff meetings, department meetings, and team meetings weekly
What we prefer you to bring:
You must be able to type 50+ words per minute
You must be able to multitask by holding multiple conversations simultaneously (up to 56 at once)
1+ years of customer service experience
Has a self-employed mentality and a strong sense of ethics
Detail-oriented eye with excellent time management skills
Professional communication, both verbal and written
Ability to work in a team environment and create trust with other agents and customers
Trustworthiness and reliableness
Pay: $15 per hour plus commissions
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Job Type: Full-Time, remote
Why youll love working here:
401(k) with a 6% employer match
Minimum Essential Coverage insurance plan
Health Savings Account
Health Share Program
Dental & Vision Insurance
Complimentary monthly set of Balance of Nature supplements
Personal trainers at Iron Titans Fitness in St. George, Utah
Thank you for your interest in working with Balance of Nature.
Balance of Nature is an equal opportunity employer.
