The Director, Global Claims oversees and coordinates all activities of the Companys insurance claims management program. They provide strategy and best practices for the Companys claims management including a focus on loss prevention and education. They provide subject matter expertise to the Company including Supply Points, Field Operations, and Corporate. Additionally, they are responsible… for oversight of the insurance broker, claims adjustors and accountants, and third-party claims administrators (TPAs) and insurers handling workers compensation, property, and liability claims and working with our local operations. They coordinate with all stakeholders to resolve issues focusing on controlling costs and coordinating with the TPA / insurer to ensure compliance with defined Best Practices and Key Performance Indicators.
Location: Atlanta, Georgia
Hybrid work schedule – 3 days per week in person and 2 days virtual
What Youll Do for Us:
Oversee all claims activity and drive claims to fair, timely and cost-effective resolution
Upper-level supervision and direction of all claim activity with the insurance broker, carrier, and third-party claim administrators
Manage the relationship with the insurance broker for claims handled under the brokers authority (workers compensation, etc).
Provide settlement authority within Scope of Authority
Coordinate with The Coca-Cola Company and outside counsel on claims litigation management
Review lawsuits and approve defense counsel assignment
Coordinate litigation activity including litigations plans, attorney budgets, depositions, interrogatories & affidavits
Manage the research and gathering of discovery documents required for litigation from various Company and divested systems and locations
Identify complex legal issues including jurisdictional, legislative and legal precedents
Attend mediations
Coordinate with Risk Management and Broker partners to identify and evaluate coverage issues
Coordinate and participate in claim reviews and audits
Develop and present training centered on claim best practices and loss prevention
Approve claim denials and communications
Manage claim closure projects
Negotiate claim settlements
Qualifications & Requirements:
Bachelors degree required (Risk Management or related major a plus)
15 years of progressively responsible experience in multi-line insurance claims management, encompassing casualty, property, and executive risk.
Solid claims resolution experience.
Proven insurance claims technical knowledge and supervisory role with insurer, TPA, or insurance broker.
Claims/Risk Management Information System experience and insurance claims data analytics a plus.
The successful candidate possesses multi-jurisdictional knowledge, and a strong understanding of legislation and legal precedents related to claims handling and settlement.
Strong written and verbal communication skills.
Persuasive strategic and analytical capability.
Ability to make complex decisions, independently choosing actions that can set precedent and create financial impact to the Company
What We Can Do for You:
Iconic & Innovative Brands: Our portfolio represents over 200 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
Community of Belonging: Were an organization that believes in our ability to continually grow and build the right atmosphere where people feel safe and empowered, letting you bring your best self to work.
SkillsRisk-Taking; Risk Oversight; Claims Management; Claims Litigation; Risk Management; Business; Legal Practices; People Management; Insurance Claims Management