Job Summary: The Elite Job is seeking a dedicated and enthusiastic Disney Social Media Customer Support Specialist to join our team remotely. This role involves providing exceptional customer service to Disney fans through various social media platforms. As a key member of our support team, you will engage with customers, resolve their inquiries, and ensure a magical experience in line with… Disneys standards.
Key Responsibilities:
* Monitor and respond to customer inquiries on Disneys social media platforms including Facebook, Twitter, Instagram, and others.
* Provide accurate and timely information regarding Disney products, services, and policies.
* Address customer complaints and escalate issues when necessary to ensure customer satisfaction.
* Collaborate with team members to maintain a consistent and high-quality support experience.
* Keep up-to-date with Disney promotions, events, and updates to provide informed responses to customers.
* Utilize customer feedback to suggest improvements to Disneys social media engagement strategies.
* Maintain a positive and professional demeanor in all customer interactions.
Required Skills and Qualifications:
* Excellent written communication skills with a strong command of the English language.
* Proficiency in using social media platforms for professional purposes.
* Strong problem-solving abilities and attention to detail.
* Ability to work independently and manage time effectively in a remote work environment.
* Familiarity with Disney products, services, and the brands values.
* Customer service experience, preferably in a social media or online support setting.
* Technical proficiency with CRM software and other customer support tools.
Experience:
* Minimum of 1-2 years of experience in customer service or social media support.
* Experience working in a remote setting is preferred.
* Knowledge of Disneys products and services is a plus.
Working Hours:
* Flexible working hours, including evenings, weekends, and holidays as required to support Disneys global customer base.
Knowledge, Skills, and Abilities:
* Strong understanding of social media etiquette and best practices.
* Ability to multitask and manage multiple customer interactions simultaneously.
* Excellent organizational skills and the ability to maintain accurate records.
* Empathy and patience in handling customer inquiries and complaints.
* Ability to quickly learn and adapt to new technologies and processes.
Benefits:
* Competitive salary and performance-based incentives.
* Flexible work-from-home arrangements.
* Comprehensive health, dental, and vision insurance.
* Paid time off and holidays.
* Opportunities for career growth and development within the company.
* Employee discounts on Disney products and services.
Why Join Us:
* Be part of a passionate and dynamic team that values creativity and innovation.
* Work with one of the most beloved brands in the world and bring joy to Disney fans.
* Enjoy the flexibility of a remote job while making a significant impact on customer satisfaction.
* Receive continuous support and training to excel in your role.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and passion for Disney to us. Applications will be reviewed on a rolling basis, so early submissions are encouraged.
Join The Elite Job and help us create magical experiences for Disney fans around the world
