DoorDash is a technology company that connects people with the best in their cities through door-to-door delivery. We empower local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a market leader in food delivery, we aim to expand our services and continue innovating to provide the best customer experience.
Job Title:Virtual Customer Support… Representative (Remote, Multiple Locations)
Job Summary:We are seeking dedicated and motivated Virtual Customer Support Representatives to join our remote team. As a customer support representative, you will be the first point of contact for our customers, helping to resolve issues, provide information, and ensure a seamless DoorDash experience.
Key Responsibilities:
* Respond promptly to customer inquiries via phone, email, and chat
* Provide accurate, valid, and complete information by using the right methods and tools
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Go the extra mile to engage customers and ensure their satisfaction
* Collaborate with other team members to ensure a consistent and high-quality customer experience
Required Skills and Qualifications:
* Proven customer support experience or experience as a client service representative
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multitask, prioritize, and manage time effectively
* High school diploma or equivalent; college degree preferred
Experience:
* Minimum 1-2 years of experience in a customer support role
* Experience in a remote working environment is a plus
Working Hours:
* Full-time positions with flexible working hours
* Availability to work in different shifts, including weekends and holidays, as needed
Knowledge, Skills, and Abilities:
* Strong problem-solving skills and the ability to think analytically
* Ability to work independently and as part of a team
* Proficiency in using computers and software applications
* A positive attitude and a passion for providing excellent customer service
Benefits:
* Competitive salary and performance-based incentives
* Health, dental, and vision insurance
* Paid time off and holidays
* Opportunities for career growth and development
* Work-from-home flexibility
* Employee discounts on DoorDash services
Why Join DoorDash:
* Be part of a dynamic and inclusive company that values innovation and creativity
* Work in a supportive and collaborative environment
* Contribute to a fast-growing company that is making a significant impact in the food delivery industry
* Enjoy the flexibility and convenience of remote work
How to Apply: Interested candidates are encouraged to apply by visiting our careers page at DoorDash Careers and submitting an online application. Please include your resume and a cover letter detailing your relevant experience and why you are a good fit for this role.
Join DoorDash and help us deliver excellence every day
