The eGrowcery eCommerce Implementation Specialist will have responsibilities that include the following:
Lead clients through implementation projects utilizing the standard eGrowcery launch
management approach and toolkit
Identify and implement improvements to the launch management approach and toolkit
Manage client launch plans
Lead client status calls and meetings
Provide training related to the eGrowcery platform
Provide training and guidance related to supporting processes, technology and equipment
Assist with client promotions at launch
Advise clients on ongoing marketing plans that lead to consistent growth on the eGrowcery platform
Lead clients through the required configuration decisions to optimize the configuration of the
eGrowcery platform
Identify gaps in eGrowcery onboarding process and recommend associated solutions
Report the launch status of each client project
The Commerce Implementation Specialist will ideally have the following qualifications:
Demonstrated success in completing projects utilizing cloud-based solutions
Ability to lead client-facing calls and meetings
Ability to build and maintain strong client relationships
Ability to guide clients through issue resolution of technical and business-related issues
Ability to work in a technical environment that includes configuration of pre-determined
options, FTP file transfer, and payment processing configurations
Ability to manage multiple (high volume/low complexity) projects concurrently
Proficiency in using Microsoft Office suite of products
Basic understanding of web development and general back end systems
Ability to work independently, and as a member of a team, with limited supervision
Ability to communicate in written and verbal formats in a professional and effective manner
