Smartsheet is a tech company with a human story to tell. Were here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. Were revolutionaries so for us changing the way the world works is all in a days work.
Smartsheet is looking for an experienced Endpoint Administrator with a solid technical background to join our Client Engineering team.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Trust is one of our core values, and as an organization, we execute that core value by maintaining and innovating on systems, processes and programs that secure our customers data.
This position reports to… the Manager, Client Engineering and may work remotely.
You Will:
Participate in architecture, design, deployment, and planning of Mac and Windows based client systems for Smartsheet
Utilize an engineering mindset to develop creative solutions for our end user systems
Provide administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices via Intune, JAMF, and MECM/SCCM
Automate manual processes and other items to create efficiencies
Drive to create a positive and seamless user experience
Partner with the compliance/security team to address, patch, and prevent vulnerabilities
Conduct in-depth technical investigations to determine root cause
Evaluate and monitor usage to ensure capacity is meeting growth requirements
Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team
Perform other duties as assigned
You Have:
3+ years of work experience in a corporate Linux, Mac, and Windows environment working as a client systems administrator or desktop engineer
Experience implementing or administering Microsoft MDM Solutions (Intune, MECM/SCCM)
Familiarity with Windows Autopilot
Experience implementing or administering MAC MDM Solutions (JAMF, Kandji)
Experience implementing or administering Microsoft Azure Virtual Desktops (VDI)
Experience managing Linux workstations (Ubuntu, Centos, Manjaro)
Experience scripting solutions and can provide examples (Powershell, Shell)
Ability to work autonomously, plan, organize, schedule and implement multiple projects simultaneously
Must possess the ability to work an occasional evening, holiday, or weekend
Foundational knowledge of ITIL concepts and frameworks required
Ability to drive projects to completion
Excellent customer service skills and passion to learn and understand technology
Empathy for end users
Experience with OKTA or other SSO products
Experience with SOX, SOC2 or other compliance (HIPAA or PCI)
Perks & Benefits:
HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
Stock – Restricted Stock Units (RSUs) for eligible roles
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Incidental Sick Leave
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer. $72,500 – $107,500
Get to Know Us:
At Smartsheet, weve created a place where everyone is welcome people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. Youre encouraged to apply even if your experience doesnt precisely match our job descriptionif your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world worksjoin us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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