We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission…
To actively connect people to their next great opportunity.
Who We Are:
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary:
ZipRecruiter is seeking an Enterprise Customer Success Manager to support our rapidly growing Enterprise business. As the Enterprise Customer Success Manager, you will be responsible for overseeing several Enterprise client accounts. You will own effective client onboarding, implementation, training, and engagement; as well as provide meaningful strategic insights and recommendations to our clients to ensure their success on our platform. You will partner with our Enterprise Sales and Product Strategy teams to maximize client ROI, enabling long-term account growth. You will focus on relationship building, including talking directly to key decision makers at Fortune 1000 and similarly sized companies; and will strive to deliver “WOW” experiences for our customers.
Key Focuses:
Serve as a trusted partner and recruitment expert to key customer stakeholders
Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals and maximize their ROI
Oversee account setup and project manage the implementation to launch, including customer training and onboarding to set the client up for success
Collaborate with the Enterprise Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
Define success criteria with clients and monitor and optimize performance to ensure targets are exceeded
Leverage data and analytics to improve effectiveness of each clients recruitment advertising campaigns and showcase long-term customer value
Serve as an intermediary between our customers and internal teams to troubleshoot technical issues and to advocate for enhancements that improve our product and customer results
Maintain advanced knowledge of various industry technologies and ZipRecruiter products and services
Travel to client premises as needed to review performance and recommend additional product offerings.
Minimum Qualifications:
5+ years of experience as a Customer Success Manager, Account Manager, or other relevant experience
1+ year of experience working with Enterprise and/or high value clients
Experience with Recruitment Advertising and/or Performance Based Advertising
Passion for providing excellent client service and creating WOW experiences for customers
Ability to develop and deliver compelling presentations using data storytelling
Experience working with programmatic platforms is a plus
Detail-oriented, organized, and strong time-management skills
Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
Excellent problem-solving skills working in ambiguity and with limited direction.
Ability to work both independently and within a team environment
A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and provide recommendations to make our product and customer experience even better
Advanced knowledge of G Suite and MS Office Suite (Word, Excel, PPT).
Category: Sales & Biz Dev
#LI-Remote
The US base salary range for this full-time position is $65,000-$96,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter’s collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
Company DescriptionZipRecruiter is the fastest growing employment marketplace. We have helped over 1 million businesses and 100 million job seekers find their next perfect match through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the worlds best search algorithm for jobs