Position Overview:
As a Virtual Customer Service Representative specializing in travel, youll play a key role in delivering outstanding service to travelers, helping them with inquiries, bookings, and ensuring their travel needs are met. This exciting role offers competitive commissions, along with full training and certifications to set you up for success…
Key Responsibilities:
Provide prompt, courteous assistance to customers via phone, email, and chat, addressing travel-related inquiries, concerns, and requests
Offer personalized travel recommendations, including flights, accommodations, car rentals, and activities
Accurately process bookings and reservations, ensuring adherence to company policies and industry regulations
Assist customers with itinerary changes, cancellations, and refunds, showing empathy and understanding
Work with internal teams and external partners to effectively resolve customer issues and inquiries, ensuring a seamless travel experience
Stay informed about travel destinations, trends, and industry developments to offer knowledgeable assistance and recommendations
Qualifications:
Strong customer service orientation with a passion for helping others
Excellent communication skills, both verbal and written
Proficiency in navigating computer systems and using customer service software and tools
Detail-oriented with a focus on accuracy in processing bookings and reservations
Ability to adapt to a fast-paced, remote work environment while maintaining professionalism
Previous experience in customer service or hospitality is a plus, but not required
Additional Benefits:
Entry-level position with opportunities for career advancement
Competitive commissions and incentives based on performance, offering unlimited earning potential
Comprehensive training and certifications to equip you with the necessary skills and knowledge
Access to travel perks and discounts, including reduced rates on flights, accommodations, and other travel-related benefits
Join our team as a Virtual Customer Service Representative for travel and embark on a fulfilling career where you can help travelers create unforgettable experiences while enjoying exciting perks and competitive benefits. Apply now to be part of our dynamic team!
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