OVERVIEW: The Entry Level Technician is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service and parts departments.
KEY TASKS:
? Detailing-gain familiarity with products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
? Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
? Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills
? Parts Department-exposure to all aspects of departmental operations to include over-the-counter and work order sales processes, parts ordering and inventory maintenance.
? Service Advisor-gain critical knowledge of customer service, work order management, time card entry, importance of documentation, etc. by shadowing a senior Service Advisor.
? Sales-gain understanding of the processes associated with the sales and delivery of new boats.
? Interface on daily basis with lead technician and riggers to ensure proper acclimation to role.
? Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs
? Set up and participate in boat shows and other off-site promotional events.
? Maintain a professional and clean workspace for customer viewing.
KEY RESULT AREAS:
? Internal and external customer satisfaction and enthusiasm
? Accurate level of service-done right the first time
? 100% pride in work; always supplying a complete and ?0? defect product to the customer.
? Maintain minimum production and accuracy standards
? MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
