Location: Swindon (Hybrid working) Closing date: 4th November 2024
The opportunity
As a result of the exciting growth within Zurich corporate Risk (ZCR), we have an opportunity to join our Accounts team on a permanent basis. This role involves the completion of accurate and timely accounts across both group life and group income protection schemes, to ensure companies are paying the correct premium.
We aren’t fussed if you’ve worked in a similar role before, ideally you will have previous experience using Excel and be confident speaking on the phone, the rest we can teach. If this sounds like you, then we would love to hear from you!
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people arent available full-time. Please talk to us at interview about the flexibility you… may need.
What will you be doing?
Interacting with customers and support sales team as required
Daily monitoring of Work Manager tasks to meet KPI/SLA requirements
Timely and accurate Accounts issued
Dealing with day-to-day queries and action within SLAs
Liaising with internal teams to improve customer focus
Involvement in the Daily comm cell meetings discussing workloads, concerns, and plan for the day
Contribute to a positive and supportive team culture
Initiate and implement process improvement ideas
Sharing knowledge and expertise
Understanding the impact of the Accounts in relation to ZCRs Debt position
Working closely with the Key Financial Controls team to identify and resolve reconciliation differences
Who are we looking for? We aren’t fussed if you’ve worked in a similar role before, but ideally you will have some of the following:
Previous experience using Excel and other Microsoft packages
Confident speaking on the phone
Passionate about customers and driving through continuous improvement
Ability to cope with varying workloads, pressures, and priorities
Excellent verbal and written communication skills
Excellent judgement and decision-making skills
Contribute to a positive and supportive team culture
Excellent attention to detail, with strong focus on quality and root cause analysis
Able to build and maintain strong relationships with key stakeholders at all levels, both within and outside of ZCR
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together were creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, youll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
Weve made a promise to each other and every employee; to focus on sustainable impact, to care about each others wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions – then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and were particularly passionate about diversity and inclusion, which weve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.
Weve an environment that places a real importance on our peoples wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. Were also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
Were passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, weve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid