Job Description:
At Kohl’s, our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other’s wins to deliver a best-in-class experience for our customers…
Responsibilities:
Creates a friendly and welcoming environment by greeting and offering assistance to customers
You are the face to the customer ensuring they remain the top priority while balancing tasks and routines
Smiles and Says Hi! Greets all customers and associates, assists in a friendly, courteous manner and adheres to the Yes We Can policy efficiently resolving customers questions and requests
Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
Able to learn and adapt to current technology to assist customer needs
Delivers the highest level of customer service through effective problem solving
Solicits, opens and activates Kohls Charge applications and loyalty programs
Ensures that all cash handling procedures are done in accordance to policy and procedure
Complete transactions accurately and efficiently while engaging customers
Flexible and willing to cross-train and work in other areas of the store, as needed
Adherence to Kohl’s policy and procedures
Regular attendance
Preferred Qualifications:
No education or experience required.
Must be at least 16 years of age or older.
Written and verbal communication skills with the ability to influence in a clear and concise manner.
Naturally curious; desire to learn.
Commitment to valuing diversity and contributing to an inclusive work environment