The prime duty is out-bound call selling to solicit orders for goods or services
Sell and describe products and services, respond to customer questions, and obtaining customer information as needed
Analyze data to identify Top Spenders, Frequency of orders, Inactive/lost consumers for soliciting sales
Be a reliable source for consumer information that is delivered to management team
Entering data and maintaining database of existing customers
Understanding of confidentiality with client information
Maintaining details of telephonic communications and interactions of accounts, orders, and payments
Identify and escalate priority issues
Process orders
Manage, troubleshoot, and resolve customer complaints/technical issues
Respond to emails
Comply with all policies and procedures as instructed by the organization
Always represent the company with complete professionalism using telephone etiquette skills. Take proper care that the outbound calls do not disturb, annoy, or offend potential or current customers
Act as a team player while working with co-workers and setting goals
Comply with all policies and procedures as instructed by MC Management
Follow safety awareness and accident prevention guidelines
Company Brand Expert: JR Cigars, Serious Cigars, Cigars.com
Handle Inbound calls
Other duties and responsibilities as assigned
Experience
Required
2 year(s): Must have 2 years of High End Sales in a Call Center Environment
Education
Required
High School or better
Behaviors
Required
Leader: Inspires teammates to follow them
Loyal: Shows firm and constant support to a cause
Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Job Security: Inspired to perform well by the knowledge that your job is safe
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
