A-Line is now hiring a Remote – Care Coordinator in Lewisville, TX. The Remote – Care Coordinator would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Remote – Care Coordinator position, please contact Mia Garrett at [email protected] or 586-422-1209…
Remote – Care Coordinator Compensation
The pay for this position is $20 per hour
Benefits are available to full-time employees after 90 days of employment
A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Remote – Care Coordinator Highlights
Fully Remote
Training 8:00a -5:00p (CST) (First 4 6 Weeks)
Assigned shift between 7:00a -7:00p (CST)
Remote – Care Coordinator Responsibilities
Applies acquired job skills and company policies and procedures to complete assigned tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with Supervisor or senior peers on complex and unusual problems
Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes
Resolve patients questions and concerns regarding patient journey status
Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone
Place outbound phone calls for patient follow-ups or confirmations
Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
Interact with the patient referral sources, which may include healthcare providers, to process new applicants
Steward patient accounts from initial contact through final approval/denial
Remote – Care Coordinator Requirements
Ability to multitask, utilizing specific software programs while speaking with patients and/or healthcare staff.
Ability to type a minimum of 40 WPM.
Ability to transcribe (type) accurate notes while speaking to customer.
Strong Microsoft Products experience required.
Ability to navigate video conferencing tools such as Microsoft Teams and Zoom.
Strong video conferencing experience.
Must have the ability to work via video conferencing as required by leadership.
Strong communication skills, both written and verbal. Strong attention-to-detail and quality documentation
Exceptional, professional verbal communication skills with friendly, empathetic, and patient centric focus
Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
Solid work-ethic and driven to achieve daily/weekly metrics
Strict adherence to company attendance policies
Remote – Care Coordinator Preferred Qualifications
High School Diploma or GED
2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
If you think this Remote – Care Coordinator position is a good fit for you, please reach out to me – feel free to call, e-mail, or apply to this posting!
Mia Garrett Recruiting Assistant
[email protected] or 586-422-1209