About the position
As a Catering Guest Experience Manager at Walt Disney Parks and Resorts, you will be responsible for providing clients with a memorable catering experience while managing Event Operations and Catering Cast Members. This role serves as a liaison between various teams to ensure the integrity of events and partners, promoting a positive work environment and effective communication across departments.
Responsibilities
Execute events from both Convention logistics and Catering operations perspectives.
,
Work directly with Catering, Culinary, and Entertainment partners, as well as clients.
,
Lead Convention and Catering Cast during events.
,
Ensure overall client satisfaction with catering during events.
,
Promote a safe work environment and food safety culture.
,
Demonstrate expertise in safety and service standards, regulatory requirements, and procedures.
,
Be visible and available to respond to the needs of clients, cast members, and peers.
,
Guide cast members through event operational performance with real-time feedback.
,
Recognize team members for outstanding performance and customer service.
,
Set clear priorities and expectations for cast members.
,
Build employee engagement through communication and mentoring.
,
Work cross-departmentally to achieve shared goals and understand the impact of decisions.
,
Identify and clear obstacles to ensure successful events.
,
Perform administrative duties such as attending meetings and compiling operational metrics.
Requirements
At least five years of Catering or Convention experience in a resort environment or relevant experience.
,
Understanding of the Convention business.
,
Experience coordinating planning, communication, execution, and evaluation of events.
,
Creativity to find solutions and improve Guest and Client experiences.
,
Ability to empower and manage a team.
,
Ability to work in a fast-paced environment and lead in stressful situations.
,
Ability to optimally resolve conflict and work effectively with cast members at all levels.
,
Schedule availability to include weekends, variable shifts, and holidays.
Nice-to-haves
At least two years of Food & Beverage Management experience.
,
Event planning or event services experience.
,
Talent for developing partnerships and working with all team members.
,
Knowledge of Walt Disney World procedures.
,
Knowledge of Matra, My Time, CDS.
,
Lean Manufacturing/Continuous Improvement experience.
,
Experience working in a high volume, restaurant or catering environment.
,
Food safety certification.
Benefits
Health and savings benefits
,
Educational opportunities
,
Special extras unique to Disney
