Sofitel Philadelphia Hotel at Rittenhouse Sq. is seeking a qualified, service-minded ambassador for the Guest Service/Front Desk Agent position.
Only candidates who complete our online application will be invited for an interview: https://jobs.smartrecruiters.com/AccorHotel/744000037931985-guest-service-agent-front-desk
Candidate will be responsible for welcoming guests in a luxury environment, completing both check-in and checkout procedures, handling incoming phone calls, taking food & beverage room service orders, assisting with guest requests, and enrolling guests in our ALL frequent guest program. Candidate will handle guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Candidate should be able to deliver luxury service, be efficient, empowered and cordial. Candidate will be responsible for a cash bank and following all cash handling procedures. Previous experience with Opera a plus. Must have experience working with computers, specifically Word, Excel and messaging. Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
Minimum 1-year experience in similar position or hotel school degree. Must be flexible with days and hours.
EOE/M/F/D/V
Job Type: Full-time
Pay: From $19.50 per hour
Expected hours: 35 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
On call
Overtime
Weekends as needed
Weekends only
People with a criminal record are encouraged to apply
Experience:
Hotel Guest Service: 1 year (Required)
Work Location: In person
