Description:
Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.
Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.
Roles and responsibilities: Review patient insurance claims; Utilize online insurance portals to verify patient benefits; Develop a holistic understanding of patient insurance plan details; Update the patients deductible, copay, and coinsurance data in clients’ billing system when inaccurate;
Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs policies and procedures.
Requirements:
1+ years in a prior medical billing or insurance verification role
Strong knowledge of deductible and out-of-pocket max types and determining their status and applicability
Familiarity with different insurance payer types and navigating insurance portals
Experience with multiple platforms is ideal and the ability to use multiple systems connected to insurance panels is required
Experience with HIPAA and compliance-sensitive environments
Must be able to multitask to make effective use of various online resources and platforms.
Must adhere to regulatory requirements to protect patient safety.
Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience.
Benefits:
Competitive salary
Great benefits package
Professional growth opportunities with the chance to learn from many different functions
A fun and inclusive workplace