Job Summary
This is a part-time benefited position with rotating work
hours, including weekends and evenings.*
The Housing Community Service Officer reports to the Police
Lieutenant and receives direction from the Lead Housing Community
Service Officer. The Housing Community Service Officer is
responsible for providing a safe and secure environment for the
residents, guests, staff, and facilities of University Housing
Services. The Housing Community Service Officer assists with
providing public safety services for the SJSU residence community
that houses approximately 4200 students, staff and families in two
apartment buildings and four residence halls.
Key Responsibilities
Perform foot patrol of the Housing buildings and grounds
Address Housing concerns as directed by University Housing
Services Staff and University Police
Encourage compliance with Housing policies
Report suspected hazards and criminal behavior
Provide assistance to patrons and staff as requested
Respond to calls for services
Checks-in regularly with Building Desk during shift
Go on rounds with a building RA on Duty team on a rotating
basis
Serve as a police escort to residents
Monitor parking garage in Campus Village B and issue tickets as
needed for unauthorized vehicles
Utilize the access card system to obtain information regarding
resident entry and building access
Utilize Closed Circuit Television surveillance system
Monitor and Fire Safety Systems and Alarms
Enter requests into TMA system regarding maintenance,
facilities and security related issues
Respond to alarms and emergency situations
Assist University housing staff and University Police with
crisis response as appropriate
Serve on University Housing Services emergency preparedness and
crisis response team
Submit reports and provide updates regarding incidents
Produce and enter reports into Maxient as needed
Participate in regular meetings with Housing leadership
team
After appointment, Housing Community Service Officers must
successfully complete the appropriate training program designed by
the University Police Department.
The Housing Community Service Officer must have the ability to
walk, stand, sit, see in appropriate color vision, hear in an
appropriate range of sounds, balance, climb, twist, bend, and reach
with hands and arms. Assignments will require standing, sitting, or
walking for lengthy periods of time, and may be indoors or
outdoors. Employees may be exposed to physical and verbal abuse
where considerable self-control must be exercised. Some of the work
may require considerable physical exertion and viewing of
surveillance monitor equipment.
The work environment is a multi-story building, exterior walkways,
and access ways. Any indoor assignment may require standing,
sitting, or walking for lengthy periods of time. Employees may be
exposed to weather conditions and outdoor temperatures. Employees
may be exposed to physical and verbal abuse where considerable
self-control must be exercised. Some of the work may require
considerable physical exertion and viewing of surveillance monitor
equipment. Incumbents are assigned to shift work and rotated among
various assignments.
Knowledge, Skills & Abilities
Ability to learn, quickly learn, understand, and apply specific
Housing and San Jose State University regulations
Ability to understand and apply local, state and federal
laws
Knowledge of, or ability to learn to use, applicable public
safety equipment and systems
Ability to prepare clear and concise reports
Excellent oral and written communication skills
Ability to act calmly and rationally in emergency
situations
Ability to understand and operate a computer card key access
station
Ability to understand and operate fire safety and alarms
systems
Ability to learn Police 10 code
Excellent customer service skills
Ability to effectively establish and maintain cooperative
working relationships within a diverse multicultural and
socio-economic community environment.
Ability to monitor/access CCTV screens
Ability to possess a valid California Drivers license
Ability to communicate with constituents in a professional and
respectful manner
Required Qualifications
High School Diploma or Equivalent
Valid California Drivers License
License
A valid driver’s license is required for this position. Out of
state candidates selected for the position must obtain a State of
California driver’s license within 10 days of hire in accordance
with the California Department of Motor Vehicles regulations.
Once hired the employee must successfully complete the Defensive
Driver Training Program provided by the State of California for
California State University campuses.
Preferred Qualifications
Six months previous police/security/military law enforcement
training and/or experience
Experience working in a residential setting
Customer Service Experience
Experience working with student populations
Compensation
Classification: Community Service Specialist I
Anticipated Hiring Range: $2,199/month (Part-Time)
Hiring Range: $3,338/month – $4,816/month
San José State University offers employees a comprehensive benefits
package typically worth 30-35% of your base salary. For more
information on programs available, please see the
Employee Benefits Summary .
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application
and attach the following documents:
Resume
Letter of Interest
All applicants must apply within the specified application period:
December 11, 2023 through January 4, 2024 . This position is
open until filled; however, applications received after screening
has begun will be considered at the discretion of the
university.
Contact Information
University Personnel
408-924-2252
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing
campus facilities to be fully vaccinated against the COVID-19 virus
(including all booster doses of an approved vaccine for which an
individual is eligible per current CDC recommendations) or declare
a medical or religious exemption from doing so. As a condition of
employment, any candidates advanced in a currently open search
process should be prepared to comply with this requirement as well
as with other safety measures established on the campus. The system
wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/
and questions may be sent to [email protected] .
Additional Information
Satisfactory completion of a background check (including a criminal
records check) is required for employment. SJSU will issue a
contingent offer of employment to the selected candidate, which may
be rescinded if the background check reveals disqualifying
information, and/or it is discovered that the candidate knowingly
withheld or falsified information. Failure to satisfactorily
complete the background check may affect the continued employment
of a current CSU employee who was offered the position on a
contingent basis.
The standard background check includes: criminal check, employment
and education verification. Depending on the position, a motor
vehicle and/or credit check may be required. All background checks
are conducted through the university’s third party vendor, Accurate
Background. Some positions may also require fingerprinting. SJSU
will pay all costs associated with this procedure. Evidence of
required degree(s) or certification(s) will be required at time of
hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.
(e.g. H1-B VISAS)
All San José State University employees are considered mandated
reporters under the California Child Abuse and Neglect Reporting
Act and are required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
Jeanne Clery Disclosure of Campus Security Policy and Crime
Statistics Act and Campus Housing Fire Safety
Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy
and Campus Crime Statistics Act, the Annual Security Report (ASR)
is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf.
The ASR contains the current security and safety-related policy
statements, emergency preparedness and evacuation information,
crime prevention and Sexual Assault prevention information, and
information about drug and alcohol prevention programming. The ASR
also contains statistics of Clery crimes for San José State
University locations for the three most recent calendar years. A
paper copy of the ASR is available upon request by contacting the
Office of the Clery Director by phone at 408-924-1501 or by email
at [email protected] .
Pursuant to the Higher Education Opportunity Act, the Annual Fire
Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf
. The purpose of this report is to disclose statistics for fires
that occurred within SJSU on-campus housing facilities for the
three most recent calendar years, and to distribute fire safety
policies and procedures intended to promote safety on Campus. A
paper copy of the AFSR is available upon request by contacting the
Housing Office by phone at 408-795-5600 or by email at [email protected] .
Equal Employment Statement
San José State University (SJSU) is an Equal
Opportunity/Affirmative Action employer committed to
nondiscrimination on the basis of age, ancestry, citizenship
status, color, creed, disability, ethnicity, gender, genetic
information, marital status, medical condition, national origin,
race, religion or lack thereof, sex, sexual orientation,
transgender, or protected veteran status consistent with applicable
federal and state laws. This policy applies to all SJSU students,
faculty and staff programs and activities. Title IX of the
Education Amendments of 1972, and certain other federal and state
laws, prohibit discrimination on the basis of sex in all education
programs and activities operated by the university (both on and off
campus).
Advertised: December 11, 2023 (9:00 AM) Pacific Standard
Time
Applications close: