See What Were All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. Thats key. But were also looking for unique enthusiasm, high integrity, courage to embrace change and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! Were more interested in passionate people with fresh ideas from different backgrounds. Thats what keeps us at the top of our game. Were proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crains Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If youre ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, lets chat Apply Today!
Perks
Parts Town Pride check out our virtual tour and culture!
Quarterly profit-sharing bonus
Remote work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away dont worry, weve got you covered.
The Job at a Glance
As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty hot side foodservice equipment! After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.
A Typical Day
Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
Maintain all customer call information into a company database to better assist future inquiries
Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
To Land This Opportunity
You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
Youre an all-star communicator and are proficient in English (both written and verbal)
You have a quality, high speed internet connection at home
Youre confident using a computer and navigating programs such as MS Word & Outlook
Youre passionate about troubleshooting and finding innovative solutions to difficult problems
You have the ability to multitask and thrive in a fast paced, team oriented atmosphere
You are available to work an 8 hour shift M-F between 7:00 AM – 7:00 PM (CST) with flexibility as needed
About Your Future Team
The Technical Service group is a team of experienced, passionate, and dedicated professionals. We have over 500 years of combined experience, but were constantly learning and growing! We are a close-knit team that loves collaborating. Were not afraid to get our hands dirty, and were always willing to go the extra mile. We are also a lot of fun! We frequently challenge ourselves by experimenting with our foodservice equipment. Were the most popular team at lunchtime (because we know how to cook)! If youre looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is the team for you!
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $23.01 30.78 hourly which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
