Position Summary
100% REMOTE ROLE. MUST have experience working at an MSP. This position will provide both IT support and consultation for companies in a wide range of different industries while also handling escalation from our Tier 1 and Tier 2 engineers. This role requires you proactively engage in every opportunity needed to ensure prompt and efficient service and support for our… clients.
Typical Duties:
Responsible for diagnosing and resolving highly technical issues that Tier 1 and Tier 2 couldn’t resolve. This may include investigating network issues, server issues or application issues.
Helps establish and maintain strong relationships with clients by excelling in job duties.
Responds to support requests and provide solutions.
Document troubleshooting procedures, solutions, and configurations for future reference. May also conduct training sessions for Tier 1 and Tier 2 engineers to improve overall technical competency within the organization
Required Knowledge, Skills & Abilities:
Bachelors degree in IT or equivalent work experience.
Microsoft Certification MTA required, MCSE preferred
Minimum of 5 years experience in IT support.
Must possess excellent problem solving and troubleshooting skills.
Must possess excellent multitasking and communication skills.
Excellent written, grammar and documentation skills.
Strong knowledge and experience with computer and network (switches, routers, access points, etc.) hardware.
Strong knowledge and experience with LAN/WAN architecture and best practices within peer to peer or client/server domain Windows environments.
Strong knowledge and experience with TCP/IP protocol, DHCP, DNS, Active Directory and VPN.
Strong knowledge of virtualization, storage, firewalls, backup and disaster recovery
Advanced knowledge of Windows Operating Systems including Windows 10 and 11, Server 2016, 2019, 2022.
Advanced knowledge of Microsoft Office 365.
Communicates effectively both in writing and orally.
Excellent interpersonal communication skills when communicating with clients in person.
Works well in team environment and under high pressure.
Must be able to work with and without supervision and be a self starter!
MSP experience only please.
100% remote, you can work anywhere in the state of CA.
Job Type: Full-time
Pay: $30.00-$35.00 per hour.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call on weekends and evenings
Supplemental pay types:
Bonus opportunities
Work Location: Remote Work from Home
Job Type: Full-time
Pay: $32.00 – $37.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
On call
Weekdays
Weekends as needed
Experience:
Help desk: 5 years (Required)
Windows: 7 years (Required)
Location:
California (Required)
Work Location: Remote
