Positionsprofil / Job Description
Stellentitel …
Junior Manager Operations, Digital Americas NYC
Position title:
Ziele der Stelle / Purpose and objectives of the job:
As a key member of the Americas Digital Operations team, the Jr. Manager Operations will collaborate closely
with the Senior Operations Manager and Warehouse Manager to oversee and optimize all operational
processes for Birkenstock’s Canadian digital distribution channel. This includes managing warehousing,
transportation, customer support, and payment workflows to ensure seamless execution. In this dynamic role,
you will be responsible for monitoring and driving the daily performance of our third-party service providers,
ensuring they consistently meet or exceed service level agreements (SLAs) and deliver best-in-class service to
our customers. By analyzing operational metrics and identifying opportunities for continuous improvement,
you will play a pivotal role in enhancing operational efficiency and supporting the growth of Birkenstock’s
digital presence in Canada.
Tasks and responsibilities:
Monitor daily warehouse operations ensuring proper execution of pick/pack/ship, inbound receiving and
returns process in collaboration with our Canadian 3PL
Daily review and reporting of operational KPIs ensuring vendor compliance
Proactively identify and implement best practices to improve performance across all warehouse
functions including inbound, outbound, returns, and inventory managment
Lead regular status calls and engage with 3PL on a daily basis to review metrics and project status
Collaborate with 3PL on reviewing and establishing warehouse standard operating procedures (SOP) to
achive a highly efficient operation
Generate monthy forecasts and support warehouse 3PL in proper staff planning
Support in the project management for local market operational projects, as well as company-wide
projects with respect to operational components
Monitor and maintain inventory accuracy across systems
Track and analyze transportation spend
Serve as point of contact for customer service team to trouble shoot any customer issues
Foster communication and collaboration across the organization to ensure all processes are followed and
targets achieved
Interfaces / Relationships:
Direct interface to local fulfillment providers across all services
Close liason with Birkenstock teams in the areas of operations, customer service, IT, finance, and
inventory management
Competencies:
High degree of customer orientation and service-oriented mindset
Experience managing 3PL operations for a D2C brand
Outstanding organizational and problem-solving skills, ability to prioritize and escalate internally and
externally
Critical thinker with attention to detail
Data-driven mindset with ability to turn data into actionable insights
Excellent interpersonal and communication skills, both written and verbal
Industry benchmark know-how
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Positionsprofil / Job Description
Qualifications:
Education
BA in business, logistics, supply chain, process management, engineering or similar degree
Professional experience
Demonstrated 3+ years working in an operational role, preferably in a digital environment with
focus on fashion/ consumer goods
Specialty Know-how
Experience with order management, customer service tools and ERP systems
Project management skills
Vendor management experience
Transportation management experience
Language Skills and competency level
English
IT skills
Strong MS office excel skills and proficiency in other MS office applications
Experience working with an OMS
SAP knowledge a plus
Personal Skills
Disciplined, structured and conceptual approach
High level of responsibility and accountability
Affinity for process-focused thinking and problem-solving mindset
Comfortable in and adaptable to rapidly changing conditions
Passionate and curious about operations management
Highly organized with excellent time management skills
Working conditions:
Involvement with local and global teams with diverse cultures
Ability to travel to 3PL (based in Canada) as needed (2-4x annually)
Sonstiges / Others:
Please send resumes to kramos@birkenstockusa.com with subject reading Junior Manager
Kontakt/Contact:
Operations Digital.
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Wenn dieses Positionsprofil nicht im Zusammenhang mit einer Personalanforderung erstellt wird:
If this job descripition is not created in relation to a personnel requisition:
Gehalt / Salary: $85k-$95k
Anzahl eigener direct reports/
None
Number of own direct reports
Berichtet an/
Manager Operations
Reports to
Bereich /
Birkenstock Digital Americas
Business Unit
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Positionsprofil / Job Description
Abteilung /
Digital
Department
Arbeitsort /
New York, New York/USA (remote)
Location
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