We are seeking a dedicated Live Chat Specialist to join our team. This remote position offers the flexibility to work from home while providing exceptional customer support through live chat.
Key Responsibilities
Respond to client inquiries via live chat in a timely and professional manner.
Identify and resolve client issues, escalating complex problems when necessary.
Maintain a friendly and professional demeanor in all interactions.
Accurately document client interactions.
Conduct follow-up communications to ensure client satisfaction.
Stay updated on Ponce Inlet Realtys services, property listings, and market trends.
Qualifications
High school diploma or equivalent; associate degree or higher preferred.
Previous experience in customer service, particularly in a live chat environment, is preferred.
Excellent written communication skills.
Strong problem-solving abilities.
Ability to multitask and manage time effectively.
Proficiency in using live chat… software and other customer support tools.
Empathetic, patient, and able to handle stressful situations calmly.
Benefits
Flexibility to work from home with flexible hours.
Comprehensive medical, dental, and vision coverage.
401(k) plan with company match.
Generous PTO policy including vacation days, sick leave, and holidays.
Opportunities for training, certification, and career advancement.
Emphasis on maintaining a healthy work-life balance.
Access to wellness resources and employee assistance programs.
Regular virtual team-building activities and company-sponsored events
