About us
We are professional and innovative…
Our work environment includes:
Modern office setting
Ten Peaks Media is a full-service marketing and advertising agency.
Since 2006 our award-winning agency has worked with clients to build or refine their brand identity with tasteful graphic design, tell their story with the power of video and help impact the growth of their company through effective digital marketing.
We are seeking a Live Chat and Email Support Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities
Handle inbound and outbound customer calls professionally and courteously
Assist customers with product inquiries, orders, and issue resolution
Perform data entry tasks accurately and efficiently
Utilize phone etiquette to ensure positive customer interactions
Process cash transactions and maintain accurate records
Conduct outbound calling campaigns to promote products or services
Requirement
Previous experience in a customer service or call center role is preferred
Strong communication skills, both verbal and written
Ability to multitask and work in a fast-paced environment
Familiarity with cash handling procedures
Multilingual or bilingual capabilities are advantageous
Demonstrated ability in providing excellent customer service
Job Type: Full-time
Pay: $17.81 – $18.92 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Work Location: Remote
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