We are seeking a dedicated Live Chat Support representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time assistance to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities:Engage with customers in… real-time through live chat to provide support and assistanceResolve customer queries, issues, and complaints in a timely and professional mannerCollaborate with other team members to ensure consistent and high-quality customer serviceDocument customer interactions and feedback for analysis and improvementStay up-to-date on product knowledge and company policies to provide accurate information to customers
Qualifications:1+ years of experience in customer support or a related fieldExcellent written and verbal communication skillsAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving skills and attention to detailProficiency in using live chat software and CRM systems
If you are passionate about providing exceptional customer service and thrive in a dynamic team environment, we encourage you to apply for the Live Chat Support role.
PI2edd5a50a40c-25401-35442566
Remote
Skills:
Administrative Skills, Analysis Skills, Communication Skills, Corporate Policies, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Establish Priorities, Multitasking, Online Chat, Presentation/Verbal Skills, Problem Solving Skills, Time Management
About the Company:
Morris Insurance Agency LLC