We are seeking a Telechat Support Specialist to join our dynamic Customer Support team. The ideal candidate will be responsible for providing excellent customer service and technical support through our chat platform. The Telechat Support Specialist will assist customers with troubleshooting, problem-solving, and product inquiries, ensuring a seamless and positive experience.
Responsibilities:
… Respond to customer inquiries and provide technical support via chat
Troubleshoot and resolve customer issues efficiently and effectively
Provide product information and guidance to customers
Document customer interactions and resolutions accurately
Collaborate with cross-functional teams to escalate and resolve complex issues
Qualifications:
Excellent written communication skills
Strong problem-solving abilities
Customer service experience preferred
Ability to multitask and prioritize in a fast-paced environment
Technical aptitude and familiarity with chat platforms
Experience:
1+ years of experience in customer support or technical support
Experience working in a chat-based support role is a plus
If you are a proactive and customer-focused individual with a passion for providing exceptional support, we want to hear from you! Join our team and help us deliver outstanding service to our customers.
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