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The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media, colleague communications, corporate sustainability and ESG initiatives.
Based in New York City, the Manager of Communications for Resy and American Express Global Dining, Brand & Consumer Communications, will report to the Director of Communications for Resy and American Express Global Dining, within the CA&C U.S. Consumer Services team.
The successful candidate will play a key role in developing and driving communications programs that grow the Resy brand, driving engagement with the Resy platform, and build awareness of the dining access and value that American Express Card Members receive through membership across card products. The candidate will work closely with the Resy Marketing organization and with many teams across American Express on restaurant initiatives.
How will you make an impact in this role?
Work with the Director to develop media programs and storylines around the Resy brand and its value to diners and Card Members
Bring an external perspective to the role reflective of dining and culture to ensure Resy shows up across media that reaches our core demographic
Provide day-to-day oversight of PR agency to help them effectively work on behalf of Resy
Manage the Resy Newsroom including creating a quarterly content calendar, writing and editing stories, building and publishing stories in Resy’s WordPress CMS, obtaining approvals, managing Resy’s PR image & asset library
Build and foster strong relationships with key stakeholders including Resy colleagues, Amex colleagues and the media
Proactively pitch stories to a wide range of press and field/respond to media requests
Act as a spokesperson on behalf of the company
Write internal memos, messages, taking points, Q&As, press releases, social media posts
Provide strategic counsel and support to leadership
Collaborate across multiple teams within CA&C (e.g., Platinum/Gold/Co-Brand Cards, Global Advertising and Brand Management, Amex social media) to pull Resy through dining-related initiatives led by other business units
Oversee public relations agencies, manage PR budgets
Minimum Qualifications
Minimum 7+ years of professional experience in public relations
Strong writing and editing skills, with ability to tell impactful stories across mediums
Creative thinker who pitches relevant ideas that resonate with press and diners
Self-motivated, agile team player who can bring an idea from concept to production
Ability to collaborate across many teams and a large organization, manage multiple priorities and deadlines, comfortable working in a fast-paced environment
Ability to work with and manage PR agencies effectively
Proficiency with Microsoft PowerPoint
Preferred Qualifications
Experience working with dining and/or hospitality businesses
PR agency experience
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue
visa sponsorship for these positions
