The Shared Services Center – Fort Smith provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers. The Remote Benefit Verification Specialist- Inpatient position is remote and full time, which is 40 hours per week. The orientation hours are Monday- Friday, 8:30am – 5:00pm CST for approximately one week. After orientation, the training and working hours are Monday- Friday, 8:30am – 5:00pm CST.
Job Summary
The primary function of this position is to verify insurance for payment of procedures.
Essential Functions
Interact with physician offices and patients in a timely courteous manner
Verifies insurance benefits, eligibility, and pre-determination requirements for all scheduled patients
Verify correct insurance package has been loaded into the patient’s chart
Review provider schedule in electronic medical record and obtain referrals for HMO patients; authorizations for procedures and radiology testing
Review provider schedules in Hospital Radiology to look for and obtain authorizations for procedures and radiology testing
Review the Authorization/Referral list in Athena and obtain/attach proper Authorizations and Referrals for pending appointments
Utilize patient financial system and other computer systems to create the authorizations/referrals and attach to all relevant appointments
Track and monitor authorizations/referrals to account for benchmark data
Coordinates with the physicians office when a required pre-determination has not been obtained
Contacts patient in advance, notifies of estimated liability and payment options
Utilize patient financial system and other computer systems to access and update surgery schedules, patient information for registration and up-front patient responsibility
Answers telephone, questions, and returns calls in a courteous timely manner
Assists and backs up other business office positions as needed
Performs other duties as assigned.
Complies with all policies and standards.
Qualifications
H.S. Diploma or GED preferred
1-2 years customer service required
1-2 years health care / medical office experience preferred
Knowledge, Skills And Abilities
To perform this job successfully, an individual should be proficient at working with computers and Google Suite. Experience working with patient financial systems, specifically patient financial systems (e.g., Athena, Availity, Tricare, ) preferred.
A good understanding of medical terminology required
