Job Summary of Merchandise Stock Associate:
Obligated to ensure a high level of customer satisfaction through engaging with customers, embodying customer service philosophy, and maintaining a well-organized store environment, while complying with operational, merchandise, and security regulations.
Responsibilities of Merchandise Stock Associate:
Exemplars of customer service excellence promote established practices that benefit interactions with both internal and external clients
Sustains and reflects a supportive store climate by valuing honesty, trustworthiness, and politeness
Follows set operating procedures to ring up customer purchases and manage returns effectively
Suggests promoting credit and loyalty programs as part of customer interactions
Upholds and follows the merchandising philosophy along with established procedures and standards
Adheres to company protocols and standards while preparing and organizing merchandise for placement on the sales floor
Takes the lead and joins in store recovery as needed during the day
Ensures compliance with the organizational, cleanliness, and recovery criteria for the sales area and participates in the overall store cleanliness upkeep
Provides and welcomes consistent appreciation and constructive feedback
Upholds all labor regulations, policies, and procedural guidelines
Participates in and supports programs focusing on reducing store shrink
Engages in actions that emphasize safety awareness and the maintenance of a safe setting
Follows through with any additional responsibilities given
Requirements of Merchandise Stock Associate:
Possesses excellent customer service skills
Able to work a flexible schedule to support business needs
Possesses strong organizational skills with attention to detail
Capable of handling multiple tasks at one time
Able to respond appropriately to changes in direction or unexpected situations
Possesses strong communication skills
Capable of lifting heavy objects with or without reasonable accommodation
Works effectively with peers and supervisors to accomplish tasks
Retail customer experience preferred
