Are you an experienced and passionate Mid-Level IT Technician looking to advance your knowledge and troubleshooting skills? We want to hear from you! This is a great opportunity to work remotely with a fast-growing company that values its clients and team.
At Syscon Inc., we care deeply about our clients and foster a culture where our company, employees, and clients grow and succeed together. As… a rapidly growing business, we are looking for someone who aligns with our values and is excited to contribute to our team’s success.
As our Mid-Level IT Technician and a key member of our team, you:
Care about people, treating clients and each other with respect.
Empower clients to use technology effectively, always seeking to remove their pain points.
Put in the work and take initiative.
Have a team mentality, with no not my job attitudetheres no task beneath us.
Are proactive in asking for help and finding solutions. You own your work and results.
Embrace growth, learn from constructive feedback, and see mistakes as opportunities.
We believe you will be successful as a Mid-Level IT Technician if you have:
3+ years of experience as a technician, troubleshooting and maintaining MS Windows platforms, ideally with an outsourced IT company.
Experience with Microsoft Windows Server (2016 through 2022) in production environments, including Microsoft SQL.
Skills in configuring, troubleshooting, and maintaining Microsoft Exchange Online and advanced Microsoft 365 features.
Experience automating tasks through Windows PowerShell scripting.
Worked in terminal server or VDI environments.
Ability to troubleshoot wireless connectivity, including HP Aruba Instant On systems.
Excellent documentation skills for ticketing systems.
Your Key Responsibilities:
Provide remote technical IT support to clients.
Perform troubleshooting and resolution of tickets.
Migrate clients from on-premises/hosting platforms to Azure hosting environments.
Assist in transitioning from classic AD to Entra ID (formerly Azure AD), including joining endpoints to Entra ID.
Monitor the RMM tool for alerts on managed equipment and troubleshoot as needed.
Ensure compliance with our backup standards and monitor the backup portal for failures or alerts.
Follow and update maintenance checklists, documenting tasks, screenshots, outcomes, and time worked on tickets.
Communicate effectively with the Customer Support desk and clients regarding assigned tickets and projects.
Honor client confidentiality and safeguard their data and access.
Maintain a positive working attitude and be relational with clients and teammates to facilitate high customer satisfaction.
Skills and Competencies You Need for Success:
Strong communication skills, including documentation, end-user communication, and client interaction.
Exceptional troubleshooting abilities, able to analyze and resolve complex technical issues.
Strong interpersonal skills, including effective time management, self-drive, and prioritization.
Technology You Should Be Familiar With:
Microsoft Azure, including Azure Virtual Desktop.
Microsoft 365 advanced functionalities (Exchange Online, SharePoint Online, Entra ID, Intune, Autopilot, Conditional Access Policies).
Microsoft Windows Server (all versions).
HP products (servers, workstations, laptops, switches).
Remote access tools like N-Able Take Control, LogMeIn Rescue.
Managed Services experience using N-Able Platform or similar RMM tools.
About Syscon Inc.: Syscon Inc., established in 1986, provides innovative technology solutions and computer technical support to our clients. We are a small company, but growing rapidly, and your role as a Mid-Level IT Technician will play a crucial part in our success. Your input will carry a lot of weight in making impactful decisions.
Job Details:
Remote work.
Occasional in-person meetings for team-building.
Typical schedule: 8 AM – 5 PM CST, M-F.
Perks & Benefits:
Opportunity to grow your skills and career.
Work with a talented, committed, and supportive team.
Excellent medical, dental, and vision benefits.
Unlimited PTO.
Competitive salary commensurate with your experience.
Application Process: Please apply directly through Indeed. No phone inquiries, please.
If you’re a Mid-Level IT Technician passionate about making a big impact at a fast-growing company, we encourage you to apply! Come grow with us and make a difference!
Job Type: Full-time
Pay: $70,000.00 – $78,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Experience:
IT Technician related: 3 years (Required)
Troubleshooting MS Windows: 3 years (Required)
BDI or Terminal Service: 3 years (Required)
Automating through Windows PowerShell: 3 years (Preferred)
Configuring and maintaining MS 365 and advanced: 3 years (Required)
PowerShell: 3 years (Preferred)
Language:
professional and fluent English (Required)
Work Location: Remote